Reach for the Sky!

Somewhere near the end of September I was working on receiving product and heard a ruckus at the main cash. One of the girls I work with was being yelled at by a tall elderly gentleman with a walker. It turned out that he had seen an upcoming release on the internet that he wanted to own on DVD. The title in question was Reach For The Sky a 1956 war film that was to be released on October 5. After researching it she discovered it was actually a CD by the RAF band that was called Reach For The Skies. Upon telling him so, he began to get belligerent, telling her the internet didn’t lie and why wouldn’t she help him. She told him to visit the HMV in the mall to pre-order it, but he left in a huff, muttering under his breath. I asked her why he was yelling and it turned out he had TWO hearing aids as well as only three teeth, a walker and a very unkempt long beard. I figured that would be the end of this encounter.

To my surprise, right after we opened on October 5 he was at the store about to ask for this title once again. I stopped him before he could ask, telling him we had already explained to him that a DVD for this title was not releasing on this date or any date for that matter because it didn't EXIST! If he wanted the CD he could go to HMV where I assured him they would gladly help him. He left muttering again, certain he was very upset with me for not having his non existent DVD Reach for the Sky in stock. End of story.

Wait for it though! Two days later he showed up AGAIN and just as I was about to go through the whole thing about the title once again, he said "I think you were upset with me the other day", and I responded not at all, I was just trying to get the point across. He apologized and said he was wrong and I was indeed correct that it was only a CD and could I please sell him a copy?? I replied we only sell DVDs not CDs and he would need to visit a music store for his purchase (I needed to tell him THREE times for him to understand). He then said "Well I guess you just lost a sale", turned his walker and muttered "...don’t understand why they don’t want my business here..." as he left the store. I had a good chuckle about that one.