Christmas, as you can imagine, is the most hectic time for anyone working in retail. I mentioned this before, but if you're short staffed, you can end up with 3-4 employees for every 30-40 people in the store. They all want help, they're all trying to get in and out of the store. And they all expect you to be their top priority. Madness. Absolute complete madness.This past Christmas, I was the acting supervisor and we had 5 minutes left until we closed the store. I had left one cashier on cash because it was really quiet and had asked the rest of the cashiers to cash off and get ready to start cleaning the store.
We closed the doors and the time to close came. 2 or 3 people were left in the line up and my cashier was working diligently to get through all of them quickly and as best as he could. This one woman had come into the store last minute and picked up a Justin Bieber calendar. She was in the line for thirty seconds before she started yelling. "WHERE ARE ALL OF YOUR CASHIERS?!"
I calmly tried to explain to her that we were closed and we had to start preparing for clean-up. This was not acceptable to her. Another lady in the line up told her to relax but this just made the woman more angry. So the woman took the Justin Bieber calendar that she had in her hands and threw it at the cash area and literally stomped her feet out of the store. I just shook my head and the last woman in line said to me, "Do you seriously have to put up with people like that all day? What a bitch!"
It always makes you feel a little bit better when someone else acknowledges that the person you were dealing with was clearly nutters.
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