Go Find Yourself a Tic Tac...

Alright, so a couple of weeks ago, I had the pleasure of dealing with this Spanish couple that came into my store. The other guy that I work with had dealt with them before and asked me to help them out. Basically, the couple had bought a copy of Predators and it wasn't working in their FIIIVE DVD players. The guy who had dealt with them before had already exchanged the DVD for them and apparently the DVD still wasn't working. It was supposedly skipping at certain parts of the movie.

We have a DVD player in the store, so the simple solution was to just check the DVDs to see if they were actually defective. The man had claimed that the movie skipped pretty much right from the get-go and just froze at other times.

I just want to take this brief moment to say that the man had had Taco Bell for lunch and had the WORST onion breath I have ever smelt. I wanted to vomit a little. And the wife had big gaudy jewelry on and silver front teeth.

Anyways, so we pop the DVD in our player and start watching it. It works perfectly fine. No skipping. We watch like 15 minutes of it just to make sure it doesn't start to skip. After, the man gets all defensive about the situation and says:

"So just because it doesn't work in MY DVD player makes the movie NOT defective? Are you trying to say that because it doesn't play in my FIVE DVD players, that it's my DVD players that are defective?! I have a 2009 Escalade, are you telling me that my Escalade is DEFECTIVE?!"

I followed up by saying to him that I could do another return, but if it was in fact their DVD player that was defective, the new disc I gave them still wouldn't work. I popped in the first DVD that they had returned and it wasn't defective either, so I tried to explain this to them. I asked him if he had a Blu-ray player, because I thought maybe the Blu-ray would not give them as much trouble. He told me that he did have a Blu-ray player, and he would trade up for the Blu-ray if the disc continued to not work.

Long story short, I told them to try to the DVD in a normal DVD player and not a DVD player in their Escalade... They were not really impressed with that suggestion and the woman said, "So you made us drive ALLLLLLL the way from Blah blah and blah blah all the way in BLAH?!"

The place in question... changed to BLAH, was down the street from me and literally like five minutes away from the mall, so it really wasn't very far for them to come and all I could think about in my head was maybe if they didn't drive an escalade that probably cost an arm and a leg to get gas for, it wouldn't have been such a big issue, and all I REEEEALLY wanted to say to them was, 'You should look into getting a Prius'.