It's Not Easy Being Pregnant...

This was sent in by my friend Annie:

The other day I was scheduled until 1 at the maternity store I work at. It was DEAD!

I had one lady come in with her little girl and pick up $60 of stuff -my target was 199, so I thought it was do-able... nope. Anyway. I spent the day vaccuming, doing word searches, straightening, and texting. At 1230 and a small Spanish woman and her husband come in to the store.

They came in to do an exchange because she got some clothing as a present and didn't like them. I type in the receipt for the return. I was working alone and trying to go from memory. It was the first time I did it. Her receipt surpassed the 30 day return period. It was 2 months old. Apparently, someone told her she had a NINE MONTH return, which does not make sense with maternity.

I noticed "L" sold her the stuff, and "L" was trying to be the manager, so I give her a call. "L" said I could do an exchange and she would receive no store credit.
Her husband is helping her shop, and all the while they are yell-speaking at each other in Spanish. She ends up kicking him out of the store.

She tries on a pair of jeans and 2 tops.

"S" walks into the store to begin her shift. The woman comes out. Plops her jeans on the counter and says she wants these. So everything gets rung in and she still has a credit of $15. She grabs a couple bottles of cream. Everything is rung in and she's asking if the jeans were XS. I look at them and say they were smalls. She goes on a giant rant about how she wanted the XS pair, but never said anything while trying on the pants. I said we didn't have an XS in that style. So "S" goes to the jean wall, grabs a pair of XS and brings them to the cash.

We have to re-do the whole return. She has a credit now of like $35.
She is like "Those jeans aren't the same price? You mean I have to get more? I already have creams I don't need, and a cheaper pair of pants. Fine, I will keep this shirt then."

So we ring everything up and she owes us $1.07. We tell her that and she goes to her car. Takes her about 5 minutes to come back. "S" is visibly annoyed, and the customer comments on it. "This is customer service, it's all about helping"

"S" mentions that her receipt is expired and shes lucky to be getting anything. The woman says she will take everything back to Toronto and get it refunded there. Then she decides that she will just buy what was already put into the system.
It's now 1:30, and I stayed longer because 1= the computer was busy and I could not sign out [took us a bajillion tries to get the return to work] 2= "S" is seriously pissed off. Hair flipping, sighing, eyerolling etc.

The woman says she wants to speak to the manager. "S" starts to dial "L"'s number.
"No no no..I am too busy now, I will speak to her later. Just write down the number". (and yet you've spent an HOUR here)
"S" does on the back of the receipt, and also writes FINAL SALE, so she won't come back. "S" then calls "L" and warns her that "Bitchy McGee" (my words) will be calling her and what went down. Meanwhile, her makeup has rubbed off on one of the shirts she tried on...and she didn't want that one.